The questions we get most often about buying, paying and transporting our pigeons. Is your question not listed? Feel free to e-mail us at johan@debelserracingpigeons.be.
Pick a pigeon on the Pigeons for sale page, check out, and the pigeon is reserved as soon as your payment arrives. You immediately receive a confirmation by e-mail.
Payments run through Mollie, our European payment partner. At checkout you see the methods available on your device and in your country: Bancontact, iDEAL, card (Visa, Mastercard, Maestro), PayPal, Apple Pay, Belfius Direct Net and KBC/CBC. More details are on our payment page.
At checkout. The pigeon is only yours once the payment has been received. There is no reservation without payment: until it is paid, the pigeon stays for sale.
Yes. As soon as your payment has arrived you receive the confirmation and your invoice as a PDF by e-mail. You will also find the invoice later in your account.
You arrange a courier yourself and pay them directly. In the meantime we keep the pigeon in our loft and agree the handover with you. More details are on our transport page.
That depends on your country and on the courier you choose. We do not charge transport costs ourselves: you pay your courier directly.
Collection is by appointment only and depends on the loft. E-mail us to arrange a time.
A pedigree shows the sire and the dam of the pigeon and, level by level, their parents. Together with the ring numbers and the results it gives you a picture of the line the pigeon comes from. Every pigeon comes with its pedigree as a PDF.
All prices exclude VAT. A delivery in Belgium adds 6% VAT; for the countries on our list outside Belgium the rate is 0% (export), so there you pay exactly the price you see. The total including VAT appears in your order summary.
We sell to the countries on our list: among others Belgium, the Netherlands, Germany, France, Austria, Denmark, Ireland, Malta, Romania, Spain, the United Kingdom, Canada, the United States, Mexico, Argentina, China, India, Japan, Taiwan, South Africa, the Philippines, Kuwait, Qatar and the United Arab Emirates. The full list is on our transport page. Is your country not on it? E-mail us: a tailor-made solution is sometimes possible.
You receive the confirmation and the invoice by e-mail. We set the pigeon aside, take care of it and contact you to agree the handover. As soon as the courier takes the pigeon, you see in your account that the pigeon is on its way.
Then our DOA and guarantee policy applies. Report it to us in writing: within 24 hours if the pigeon arrives ill or dead, and within two months for all other complaints. Send us a video showing the ring number straight away.
No, you can order as a guest. If you create an account afterwards with the same e-mail address, you automatically find your pigeon, the documents and the invoice there.
We only sell pigeons that are fit enough to travel. What documents you receive and how our pigeons are kept is on the Health and vaccination page.